Intex Jordan does not offer refunds. Products can be exchanged within 3 days of delivery under the conditions below.
Exchange within 3 days
- You can exchange a product within 3 days of the day you receive it.
- The product must be unopened, unused and in its original packaging.
- We do not offer refunds. A returned product is exchanged for another product from our store.
- If the new product costs more, you pay the difference. If it costs less, the difference stays as credit for your next order.
Delivery cost for exchanges
The customer pays the delivery fee for sending the product back and for delivering the replacement.
Defective or wrong products
If you receive a wrong product, or a product with a manufacturing defect, contact us and we will replace it at no delivery cost to you. Defects that appear later are handled under the warranty, which runs from 1 to 6 months depending on the model.
How to request an exchange
Contact us on WhatsApp or by phone at +962 7 9502 0124, Saturday to Thursday from 9:00 AM to 5:00 PM, with your order number. We will arrange the pickup and the replacement.